Tax and Duties

At JEWELNJOY.COM, we want to ensure that our customers have a clear understanding of their responsibilities when it comes to customs taxes and duties for their jewelry and other accessories imports. Please be aware that when you make a purchase from JEWELNJOY.COM, the responsibility for any applicable customs taxes or duties associated with your jewelry and souvenirs imports lies with you, the buyer.

Once shipment arrive in buyer country, your local customs authority or agent to communicate with you for any duty obligations necessary for the customs clearance process. It's important to note that we do not have control over these charges, and their exact amounts may vary and be unpredictable. 

Customs regulations can vary significantly from one country to another, and for this reason, we strongly recommend that you reach out to your local customs bureau to obtain comprehensive information about the clearance process for your imported items. We want to assure you that we are committed to providing the necessary documentation and services to facilitate a smooth and trouble-free experience for our valued customers.

We appreciate your choice to shop with JEWELNJOY.COM, and we are here to assist you in any way we can to ensure a seamless import process for your jewelry purchases.

To protect against potential issues during the customs clearance or process involving tax and duties, please review the following terms and conditions:

• Force Majeure Clause: JEWELNJOY.COM shall not be held liable for any failure or delay in performing its obligations under this agreement due to events beyond our reasonable control, including, but not limited to, natural disasters, political unrest, acts of terrorism, pandemics, or any other force majeure event that prevents or disrupts the shipment or clearance of goods. In such cases, JEWELNJOY.COM shall not be liable for any damages or losses resulting from the delay or inability to clear goods through customs.
• Export Compliance Statement: The buyer is responsible for ensuring that all required documentation and certifications for export and import are complete and correct, in compliance with both JEWELNJOY.COM and the buyer’s country’s laws and regulations. This includes providing any necessary permits, licenses, or certificates that may be required for the importation of goods into their country.
• Insurance Requirement: We highly recommend that the buyer purchases adequate insurance coverage for their purchase. While we take every precaution to ensure safe delivery, JEWELNJOY.COM is not responsible for any loss, theft, or damage that may occur during shipping, including customs processing or delivery delays. The buyer assumes full responsibility for obtaining insurance to protect against any potential losses during transit.
• Importer Responsibilities: As the importer of record, the buyer is responsible for complying with all customs and import regulations in their country, including but not limited to: Obtaining any necessary permits, licenses, or certifications for the importation of goods and paying any applicable taxes, duties, or fees required by the local customs authorities. JEWELNJOY.COM will not be held liable for any failure on the buyer’s part to fulfill these responsibilities.
• Goods Inspection and Acceptance: Upon arrival of the goods, the buyer must inspect the items to ensure they are in satisfactory condition. If any discrepancies, damages, or issues are identified, and the buyer has opted for Route package protection, the buyer must notify ROUTE.COM immediately upon receiving the items. The items must remain in their original, unpacked condition for any claims to be valid. Please note that JEWELNJOY.COM will not be held liable for any damage, theft, or loss of items during transit. Buyers who have opted for Route protection should direct all transit-related claims to ROUTE.COM per their terms and conditions.
• Dispute Resolution: In the event of any disputes related to customs clearance, taxes, duties, or the delivery of goods, JEWELNJOY.COM will make every effort to resolve the issue amicably. However, if a resolution cannot be reached, disputes may be resolved through arbitration or mediation rather than through costly legal proceedings.
• Buyer's Financial Responsibility: The buyer acknowledges and agrees that they will be financially responsible for any costs incurred by JEWELNJOY.COM due to issues with customs clearance, non-receipt of goods, or failure to comply with local regulations. This includes any charges that may be imposed by customs authorities, as well as any penalties or fines resulting from the buyer’s failure to adhere to import requirements.
• Return of Goods:If goods are returned to JEWELNJOY.COM due to failure in customs clearance, refusal by the buyer, or any other reason, the buyer will be responsible for the return shipping, customs clearance, handling, restocking costs and any additional fees related to the return of the goods. Please note that JEWELNJOY.COM reserves the right to refuse returns or exchanges for goods that were not accepted by customs or the buyer.
• Documentation and Records: JEWELNJOY.COM will maintain comprehensive records of all transactions, including shipping documentation, export licenses, and communication with the buyer. These records will be retained to demonstrate compliance with applicable laws and regulations and to mitigate liability.

By purchasing from JEWELNJOY.COM, you agree that you will not initiate chargebacks, claims, or disputes with your payment provider or bank for any charges relating to customs fees, taxes, or duties. The buyer acknowledges that JEWELNJOY.COM is not responsible for such charges and that all payments for taxes, duties, and import fees are the responsibility of the buyer.

Thank you for shopping with JEWELNJOY.COM.