At JEWELNJOY.COM, we want to ensure that our customers have a clear understanding of their responsibilities when it comes to customs taxes and duties for their jewelry and other accessories imports. Please be aware that when you make a purchase from JEWELNJOY.COM, the responsibility for any applicable customs taxes or duties associated with your jewelry and souvenirs imports lies with you, the buyer.

Once shipment arrive in buyer country, your local customs authority or agent to communicate with you for any duty obligations necessary for the customs clearance process. It's important to note that we do not have control over these charges, and their exact amounts may vary and be unpredictable.

Customs regulations can vary significantly from one country to another, and for this reason, we strongly recommend that you reach out to your local customs bureau to obtain comprehensive information about the clearance process for your imported items. We want to assure you that we are committed to providing the necessary documentation and services to facilitate a smooth and trouble-free experience for our valued customers.

To protect against potential issues during the customs clearance or process involving tax and duties, please review the following terms and conditions:

• Force Majeure Clause: JEWELNJOY.COM shall not be held liable for any failure or delay in performing its obligations under this agreement due to events beyond our reasonable control, including, but not limited to, natural disasters, political unrest, acts of terrorism, pandemics, or any other force majeure event that prevents or disrupts the shipment or clearance of goods.
• Export Compliance Statement: The buyer is responsible for ensuring that all required documentation and certifications for export and import are complete and correct, in compliance with both JEWELNJOY.COM and the buyer’s country’s laws and regulations.
• Insurance Requirement: We highly recommend that the buyer purchases adequate insurance coverage for their purchase. JEWELNJOY.COM is not responsible for any loss, theft, or damage during shipping.
• Importer Responsibilities: The buyer must comply with all customs and import regulations, obtain necessary permits, and pay any applicable taxes, duties, or fees.
• Goods Inspection and Acceptance: Buyers who opted for Route package protection must notify ROUTE.COM immediately upon receiving items if issues occur.
• Dispute Resolution: Disputes may be resolved through arbitration or mediation if not settled amicably.
• Buyer’s Financial Responsibility: Buyers are financially responsible for customs clearance issues, penalties, or fines.
• Return of Goods: If goods are returned due to customs refusal or buyer rejection, all costs are borne by the buyer.
• Documentation and Records: JEWELNJOY.COM will maintain records of all transactions to ensure compliance.

We appreciate your choice to shop with JEWELNJOY.COM, and we are here to assist you in any way we can to ensure a seamless import process for your jewelry purchases.

If a customer wishes to reduce the invoice value for shipping purposes only (to save on duty & taxes), this request must be made at the time of order, or by separate email on the same day of purchase. In such cases, Jewelnjoy.com may support the buyer by mentioning a lower invoice value on the export shipping documents.

However, the real order value remains unchanged and is fully recorded in our system.

Example: If a buyer places an order for USD 10, but requests the shipping invoice to reflect USD 4, Jewelnjoy.com may declare USD 4 on shipping documents. For customs clearance, the shipment will be valued at USD 4, but for our records, the true order value remains USD 10. Once shipped, the transaction is considered complete and closed at the original order value.

INSURANCE & RESPONSIBILITY

If the buyer chooses a lower invoice value, any insurance claims in case of loss, theft, or delay during transit will only be based on the declared shipping invoice value, not the original order value.

Jewelnjoy.com is not responsible for:

• Any customs challenges, delays, or disputes in the buyer’s country.
• Any shortfall in claims if the declared shipping value is less than the actual order value.

By purchasing from JEWELNJOY.COM, you agree that you will not initiate chargebacks, claims, or disputes with your payment provider or bank for any charges relating to customs fees, taxes, or duties.

All international shipments from Jewelnjoy.com are subject to import duties, taxes, and tariffs as mandated by the destination country. These charges are imposed by customs authorities and are the sole responsibility of the buyer. Jewelnjoy.com does not have control over these fees and cannot predict their exact amounts.

• Buyer’s Responsibility: The buyer is fully responsible for paying all applicable import duties, taxes, tariffs, and fees required by the customs authority of their country.
• Customs Clearance: Customs procedures, inspections, and clearance requirements vary by country. The buyer must ensure compliance with all local customs regulations.
• Refusal of Shipment: If a buyer refuses to pay duties and taxes, resulting in the return of the shipment, all return costs, reshipping charges, and associated fees will be deducted from the buyer’s refund, if eligible.
• Non-Refundable Duties: Duties, taxes, and tariffs paid are non-refundable by Jewelnjoy.com, even in the case of product returns.

Jewelnjoy.com strongly advises buyers to check with their local customs office to determine potential charges before placing an order.

By completing a purchase on Jewelnjoy.com, the buyer agrees to accept full responsibility for all import-related charges in their country.

All shipments are processed through trusted courier partners. Delivery timelines vary depending on the destination country, customs clearance, and courier policies. While Jewelnjoy.com ensures timely dispatch, we are not liable for courier or customs delays.

• Insurance: Orders are covered only up to the declared shipping invoice value (if buyer requests a lower value for duty/tax savings). Insurance claims in case of loss, theft, or damage during transit will be settled only on the declared invoice value, not the original order value.
• Customs & Delays: Customs clearance may add additional time to delivery. Jewelnjoy.com is not responsible for delays or holds at customs.
• Risk of Loss: Once dispatched, responsibility of timely delivery transfers to the courier and buyer’s local customs authority. Jewelnjoy.com assists with tracking but is not responsible for delays, losses, or penalties arising from customs procedures.
• Correct Address: Buyers must provide accurate shipping information. Shipments delayed, lost, or returned due to incorrect addresses will be the buyer’s responsibility.

By placing an order, the buyer accepts all risks associated with international shipping, customs clearance, and courier handling.