A Customer-Centric Approach:

At JEWELNJOY.COM, we prioritize Commitment to Satisfaction: We prioritize understanding and effectively addressing the unique needs of each customer. Our goal is to create a shopping experience that ensures complete satisfaction. We are dedicated to providing you with the best possible services. 

 

Reasons for Refund & Exchange Policy:

- Order Discrepancies: If the product received (shape, size, color, clarity) does not match what was ordered, we will take full responsibility for an exchange or store credit.

- Detailed descriptions are provided for our color chart, clarity definitions, size tolerance ranges, and shapes to minimize confusion.

- Customer Error: If you realize that you’ve ordered incorrectly, we can facilitate an exchange if the original items are still in stock. Returns must be shipped back at your expense and must be in good, unused condition. Please note that customized orders cannot be returned.

- Change of Mind: We do not accept returns if a customer simply changes their mind about a purchase.

- Genuine Reason for Exchange: We will consider requests for exchanges on a case-by-case basis if there is a genuine reason.

 

Exchange Options:

- Product Exchange: Customers can exchange purchased items for different products within our range, subject to availability. 

- Store Credit: Customers have the option to receive store credit equivalent to 100% of the original purchase price for future use. 

  

Exchange Conditions:

- Exchanges are processed once returned items are received in their original, unused condition.

- Our team is committed to ensuring a seamless and efficient exchange process. 

 

Shipping Costs:

- Return Shipping: Customers will bear the shipping costs related to returns for non-exchange purposes. Please be aware that prior shipping charges, as well as any bank fees, are non-refundable.

 

Order Amendments:

- If you wish to amend an order before it has shipped, changes will be accommodated without additional charges if the item is in stock. 

- For customized orders that have already been produced, customers will bear production costs, but the remaining amount may be utilized for a new order. 

  

Returned Shipments:

- If an item has already been dispatched, customers must cover the freight and insurance costs to return the shipment. 

- Packages must remain unopened for inspection prior to issuing any credit. 

  

Inspection of Returns:

- All returned items will be subjected to careful inspection; returns will not be accepted if items are found to be damaged or altered. 

  

Customer Support

- We encourage customers to reach out directly with any concerns, and we are committed to resolving issues amicably.

- JEWELNJOY.COM will not accept payment disputes initiated through credit cards or other methods. Any disputes should be handled directly with us.

 

Non-Returnable and Non-Exchangeable Items:

- Customized Products: Products customized to meet specific customer specifications, including unique designs and requests, are considered final sale.   

- Special Cuts and Sizes: Items featuring custom cuts, shapes, or sizes that are crafted to order cannot be returned. 

- Discounted and Clearance Items: Products purchased during a discount or clearance sale are sold as-is, and are not eligible for returns or exchanges. 

- Made-to-Order Products: Products made specifically at the customer’s request cannot be returned, exchanged, or refunded.  

- Display Products: Certain display items may not be eligible for returns; exclusions will be specified at the time of purchase. 

 

Our Unwavering Commitment:

- Dedicated to Excellence: We are committed to fostering positive customer relationships and striving for rewarding interactions with our customers. 

- Customer Satisfaction: Your satisfaction is our top priority, and we are thankful for your choice to shop with us. 

We acknowledge that some customers may have questionable intentions regarding returns and exchanges; however, JEWELNJOY.COM is always ready and willing to assist genuine customers.