Does Jewelnjoy.com ship worldwide? ▶
What are the shipping options? ▶
Economic, Standard, Express, and Super Express. Costs are calculated at checkout.
Are packages insured? ▶
Insurance is optional. We recommend selecting Route Insurance during checkout.
What if delivery is delayed? ▶
Delays may occur due to customs or unforeseen events. We will assist in resolving issues, but cancellations are not allowed.
Do packages clear customs automatically? ▶
Shipping partners usually handle customs clearance, but buyers may need to assist locally and pay duties.
Can I change the shipping address? ▶
Yes, if the package hasn’t left the shipper’s location. Extra charges may apply for changes after dispatch.
What does “Order Value & Invoice” mean for my purchase? ▶
The total shown at checkout is the official invoice value for your order. Your country’s customs authority will use this value to assess duties, tariffs, and taxes.
Can I request a lower value on shipping documents to reduce duties/taxes? ▶
Yes. If you wish to reduce the declared value for shipping documents only, you must request this at the time of order or via a separate email on the same day. In such cases, Jewelnjoy.com may declare a lower value on export shipping documents while keeping the true order value unchanged in our records.
Will my original order value change if a lower shipping value is declared? ▶
No. The original order value remains the official amount in our system and does not change. Declaring a lower shipping value only affects the export documents used by customs.
How does insurance work if I choose a lower declared shipping value? ▶
Any insurance claim for loss, theft, or delay during transit will be limited to the declared shipping invoice value (the lower amount if you requested it), not the original order value.
Who is responsible for customs issues or shortfall in claims? ▶
Jewelnjoy.com is not responsible for customs challenges, delays, or disputes in the buyer’s country, nor for any shortfall in insurance claims if the declared shipping value is lower than the actual order value. This policy protects both the buyer and Jewelnjoy.com while offering flexibility to reduce duty/tax costs if requested.