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How can I easily shop on JEWELNJOY?

To shop effortlessly on JEWELNJOY, simply click the "add to cart" button next to the product image for each item you want.
Once you've finished shopping, click "Proceed to Checkout" and follow the instructions to complete your order.

The checkout process is seamless for registered customers.

If you're not registered, it's still easy, but registering can make checkout even smoother.

After updating your details, select a preferred payment option to finalize your transaction.

For immediate support during any errors, contact us at for assistance.

What do I do if I encounter issues while submitting my order?

If you face difficulties submitting your order, please hold off on resubmitting.

Instead, reach out to our Customer Service Department at for reliable assistance.

If our live support is unreachable, we'll respond to your email promptly.

How can I cancel an order after submitting it?

If you wish to cancel an order, kindly don't proceed with cancellation yet.

Email us at or use the options under "contact us" for immediate help.

We'll work to resolve any discomfort or inconvenience you're experiencing.

How do I place a customized order at JEWELNJOY?

JEWELNJOY specializes in customized orders tailored to your preferences.

Visit our "Customize Your Jewellery" section on the homepage or email your design details to

Schedule an online appointment to discuss your vision.

Once the design is finalized, we'll provide a quotation for approval before proceeding.

Note that changes to customized design orders during production may affect the quoted price.

What if I need help finding specific items on your site?

Our team is dedicated to helping you locate what you need.

If the desired item isn't available in our store, we're here to turn your vision into reality.

Visit the "Customize Your Jewellery" section or email your design details to

Schedule an online appointment to discuss your design and vision.

What choices do I have for shipping methods?

JEWELNJOY's logistics division provides the following shipping options depending on country:

  1. Economy Shipping

  2. Standard Shipping

  3. Express Shipping

  4. Super Express Shipping.

How can I check my order's status?

Go to "My Account" and select "My Order History" for updates.

Email us at to track your shipment's status.

How can I track my shipped order?

Click "Track my order" at the page's bottom and input your tracking details.

How long does order delivery take?

The delivery time varies based on the country and the shipping option you select during checkout. JEWELNJOY provides a range of shipping options to accommodate your desired delivery timeframe.

What if my order arrives late?

Typically, packages are delivered within the standard timeframe, but there can be various reasons for delays. Once the shipment is handed over to the shipping carrier, we no longer have control over its progress. Delays can occur due to factors such as customs processes in the recipient country, dispatch from the warehouse, incorrect customer address, or absence of the recipient at the delivery address. We kindly request our customers to provide accurate and updated addresses during checkout. For urgent shipments, we recommend selecting the Express or Express Shipping method. Our logistic team at JEWELNJOY will maintain communication with the buyer and provide necessary assistance throughout the process. Customer cooperation greatly facilitates smooth order fulfillment.   

How do I subscribe/unsubscribe from the newsletter?

Subscribe by entering your email on the bottom of our homepage.

Unsubscribe by clicking the link in our emails.

Where can I get more information or assistance?

For more help, email us at

Comments or questions:

Reach out to us at for any questions, comments, or concerns.

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