Yes, we are a direct source and manufacturer since 1984.

Yes, we cater to both:
B2B: Wholesale services for jewelry manufacturers and dealers.
B2C: Excellent services and competitive prices for individual customers.

Yes, we offer bulk pricing discounts and additional benefits for volume orders.

Absolutely. Our team, with over 39 years of expertise, ensures perfection with a strict grading process, exclusive color charts, micro-size tolerance, and advanced machinery.

We aim for accuracy; however, slight color variations may occur due to lighting or screen settings.

Yes, customization is one of our key services. Customers can submit requests via the "Customize Order" form.

Yes, we offer a variety of fancy shapes and cuts.

Details about enhancements or treatments are available on our "Enhancement and Treatment" page.

Yes, we offer a wider range than what’s displayed online. For specific needs, email us or contact customer support.

Yes, details are listed for each item. However, we strive to serve all customers without strict conditions.

Many of our designs are exclusive and unique, and while some items may show as out of stock based on your request, we can redesign or customize a design to suit your preferences. Kindly contact us through email or contact form to get started.

Log in, select products, and checkout via the website.
Email order details for an invoice.
Place orders via Instagram, Facebook, or live chat.

Yes, you can leave your message under order message upon checkout.

Discounts are often applied automatically, but you can use a coupon during checkout if you have one.

Yes, all products are securely packaged to ensure safe transit.

Choose express shipping during checkout and mention it in the order notes for priority handling.

Contact us immediately to request changes.

Check the packing list included with every package.
If confirmed missing, record a video and contact ROUTE INSURANCE immediately.

Tracking numbers are emailed after shipping.
Use the tracking number provided on "Track Order" page.

Orders can be canceled within 30 minutes of placement.
For modifications, contact us promptly.

Orders are usually processed within 3-5 business days unless mentioned in product listing.
Delivery timelines depend on the selected shipping option and destination.

Yes, updates are sent via email at every stage.

Yes, upon request. Note: Smaller stones may not qualify for lab certification.

Yes, we use SSL encryption and comply with PCI DSS standards.

No, card details are directly processed by trusted payment gateways.

Shop pay, Credit/Debit Cards, Net Banking, UPI, Digital Wallets (Apple Pay, Google Pay, PayPal), Affirm/Klarna installments, and Bank Transfers.

No hidden fees. Additional charges for insurance, certifications, or shipping are transparent.

Yes, via Affirm or Klarna.

Yes, except to prohibited countries. Learn more

Economic, Standard, Express, and Super Express. Costs are calculated at checkout.

Insurance is optional. We recommend selecting Route Insurance during checkout.

Delays may occur due to customs or unforeseen events. We will assist in resolving issues, but cancellations are not allowed.

Shipping partners usually handle customs clearance, but buyers may need to assist locally and pay duties.

Yes, if the package hasn’t left the shipper’s location. Extra charges may apply for changes after dispatch.

Refer to our Exhange Policy.

Yes, customers are responsible for return shipping, taxes, and duties.

Customized, discounted, or mishandled products.

Yes, sign up for our newsletter for updates on discounts and offers.

Reach out to us via the Contact Us page.